Shipping policy

Order Processing Time

• All orders are processed within 1–2 business days after order confirmation.

• Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery time after dispatch:

• Standard Shipping: 3–7 business days

• Express Shipping (if available): 2–4 business days

Please note: Delivery times may vary depending on location, courier delays, or unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated at checkout.

• Any promotional free shipping offers will be clearly mentioned on the website.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email.

• Tracking updates may take up to 24 hours to become active.

Shipping Address Responsibility

• Customers are responsible for providing the correct and complete shipping address.

• We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Damaged or Lost Packages

• If your package arrives damaged or you receive the wrong item, please contact us immediately upon delivery at
  📧 nanashouseral@gmail.com

• Claims must be submitted within 24 hours of delivery with clear photos.